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How can we help?

How can I order a Roccabox?

Just go the Subscription page and sign up! It couldn’t be easier. For just £10 a month (plus postage and packaging*) you will be sent a new box from Roccabox each month.

How can I cancel my Roccabox subscription?

Just login to your account or email cs@roccabox.co.uk, telling us that you’d like to cancel.

Can I share my goodies on Instagram, Twitter and Facebook?

Of course – we would love you to! Make sure you tag us @roccaboxuk. We can’t wait to see you with your goodies and hear what you think!

Which countries do you ship to?

We ship to the UK at a standard shipping rate of £3.95. Hermes is our chosen courier, you’ll get tracking info in your dispatch email. We do ship to some countries within EU for £7.95 via Royal Mail, in the case of there being a prohibited item within the box you will receive a replacement item.

When will I receive my Roccabox?

You’ll receive your first order within 10 working days after you subscribe. After the first box, you’ll be billed on the 1st of each month. You’ll receive your box by the 10th. If you do not receive your box within 10 days of placing your order please email info@roccabox.co.uk with your order number.

Can I find out what is in my Roccabox before I order it?

No. Part of the excitement of Roccabox is that every month you will receive a fun surprise! What we CAN tell you is that every product in your box has been hand chosen by a beauty expert – so we don’t think you will be disappointed. If, however, you really aren’t keen on surprises, then  stalk our Instagram and see what other Roccabox members have received! You can see what was in previous boxes too – simply head over to our Previous Boxes section, where you can purchase previous boxes, while stocks last. You can also check out our Limited Edition Roccabox – we reveal exactly what’s in our luxury Limited Edition box before you buy it.

How can I get in touch with Roccabox?

Just email us at info@roccabox.co.uk. We’d love to hear from you!

Can I cancel my Roccabox subscription?

Yes, you can cancel your subscription at any time!* Remember we only have a limited amount of boxes available each month, so think before you unsubscribe!

What is the benefit of choosing to make an up front payment, instead of subscribing monthly?

You can choose to order 6 or 12 Roccaboxes in advance, paying for them upfront. If you choose this option you will save money* – and the more you order, the more you will save! This is also a great choice as a fabulous gift for someone.

Can I buy Roccabox as a gift for someone else?

Of course – how thoughtful of you! A Roccabox subscription is the perfect gift for anyone who loves beauty. A 6 or 12 month Roccabox package is the gift that keeps on giving – the recipient will receive a box every month for either 6 months or a year. Just make sure you enter their details when you’re asked for the delivery address. Alternatively, our Limited Edition boxes make a truly fabulous one-off gift. Containing more products, that have been carefully chosen and put together because they make the perfect gift, this really is the ultimate present. Check out our Limited Edition section to see what’s in our Limited Edition boxes. Don’t forget to keep an eye on this section if you’re looking for the perfect gift for someone, as we launch new ones frequently.

* for full details, check out our T&C’s

Not answered your question?

If you would like to contact us, you can email us on the link below and we will respond to you as soon as we can.

info@roccabox.co.uk

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