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FAQs

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CHECK OUR FAQ'S, WE MAY HAVE ANSWERED IT FOR YOU! 

General 

What is Roccabox?
Roccabox is a luxe unique beauty box, filled with 5 – 7 of the hottest cosmetic and beauty products. We bring you the latest products that the internet is raving about, letting you decide what’s hot, and what’s not from the comfort of your home. Monthly subscription brings a little present to your doorstep each month, whilst gift boxes bring a one-off self-love treat, or a guaranteed smile to someone you love!
 
What products will I receive?
Our lips are sealed… each month is a mystery, but that’s all part of the fun! Both gift and monthly boxes are themed, bringing a mixture of goodies following that theme. Previous ones include;
GRLPWR – celebrating our feminine fabulousness with a box filled with brands run by kick-ass female entrepreneurs.
Vegan Love - bringing a beaut box filled with vegan beauty products.
Get the Glow – a box designed to give a healthy radiance both inside and out.  
 
How does the subscription work?
You can sign up for a ‘pay-as-you-go’ rolling subscription, where you’re charged every month. Or, you can opt for a 3, 6 or 12-month contract paid upfront – great as a gift!
 
Can I cancel it?
Of course! There’s no commitment on the pay-monthly boxes, just log onto your Roccabox account to cancel at any time. Customers can cancel before the payment has been taken. We’d be really sad to see you go though :(
 
I’m not receiving your emails, what should I do?
We send all emails to the email address registered on your account. So, double check we’ve got the right one. If it’s right, check your junk or spam, they might be getting stopped by the spam filter. If you fancy some beauty insider emails in your inbox, but haven’t yet brought from us, you can sign-up on our homepage, or send an email to info@roccabox.co.uk and we can pop you onto the mailing list.
 
Are there any hidden costs?
Nope! Honesty is the best policy. The box costs £10 per month (bargain), plus postage, which is £3.95 per box.
 
When are the boxes delivered?
We pack and send our boxes before the 7th of the month. If they’re any later, we’ll keep you updated through our social media channels - Instagram @roccaboxuk & Facebook Roccaboxuk. We’ll send an email on the 1st of the month advising what date the boxes are expected to be dispatched.
 

Account

What can I do with my account?
After your first purchase, you’ll be able to enter your email and make a password. Et voila, your Roccabox account is ready to go! Here, you can make changes to your shipping / billing address, payment deets and subscription cancelation.
 
How do I change my shipping address / email address?
You can change address on your Roccabox account, or pop your new address into an email to info@roccabox.co.uk, we’ll sort it for you.
 
How do I cancel my subscription?
Just log into your Roccabox account and you’ll see an option to cancel your subscription. But, we’ll be super sad to see you go!
 

Payment

 What payment methods do you accept?
Pretty much all of them, Visa, Mastercard, Maestro and AMEX, so don’t sweat it!
 
Can I suspend or pause the subscription?
You can make changes to your subscription on your Roccabox account. Though, to pause or suspend, you’d have to cancel subscription then resubscribe when you’re ready.
 
 What if I order mid-month? 
If you place an order mid-month, we'll ship the next working day and you'll receive that month's box. You'll then be charged again on the 1st, for the following month's box. 
How do I use my discount code?
Any discount codes are applied when you go through to payment. On the right side of the screen, there is a box to pop in discount codes.
 
Do you offer student discount?
Unfortunately, we don’t offer student discounts at the moment.
 

Products 

What products will I get?
The mystery is all part of the fun! We include a mixture of hair, skin, nail, perfume and makeup goodies. Each month is themed to keep things exciting, you’ll receive a mixture of full sized and tester products based around the monthly theme.
 
What happens if I have a reaction to something inside the box?
We’re really sorry if this happens! We take reactions very seriously, though unfortunately they’re out of our control and we can’t hold liability. All products have been tried and tested by the featured brands, we’d recommend you carefully check the ingredients of each product before using. If in doubt, don’t risk it.
 
Will I like the contents?
We include a mixture to suit all tastes. They’ll be something in the box we’re sure you’ll love. We love to hear your feedback though, so please let us know! We send out monthly surveys asking how you found the products, to help us become even better for your future boxes. Though, feel free to email us at info@roccabox.co.uk with any further feedback.
 
Where can I re-buy the products that I like?
Check out our brands page to see a full list of who we've partnered with this year, with links to the products. 
 
What brands do you work with?
All sorts! But, of course only the best. Our brands page gives a full list of who we've worked with this year. 
 

Shipping

What countries do you ship too?
At the moment, we only ship inside the UK. 
What courier do you use? 
We use Royal Mail, shipping on 48 hour delivery. 
 
What happens if I receive something that’s damaged?
We’re really sorry if you received something damaged, sometimes the boxes may be handled a little too heavy handed in transit. Pop it into an email with a pic of the product, to info@roccabox.co.uk within 14 days of receiving, we’ll try and get it sorted for you!
 
What happens if I am missing something inside the box?
Again, we’re really sorry you didn’t receive something inside your box, we can understand how frustrating that must be! Drop us an email at info@roccabox.co.uk and we’ll sort it for you.
 
Help! My box hasn’t arrived!
Ah, how annoying! We post via Royal Mail on 48-hour service, though sometimes they’re a little slow, so please allow up to 7 days after receiving your shipping email… just in case. If it’s still not with you, check to see if you’ve received a note, it might have been returned to the post office, where you have 18 days to collect from your local sorting office or request a re-delivery. Drop us an email at info@roccabox.co.uk within 14 days of shipment if you have any further issues, we may be able to sort a replacement.
 
What if my replacement doesn’t arrive?
Sometimes, the odds just aren’t in our favour. Packages can get lost in the post and therefore don’t reach you. As much as we wish it was, this it out of our control and we can only apologise! Please contact us within 14 days of the delivery date, and we’ll try our very best to provide another replacement, or offer a refund if we are out of stock. Double check your address on your Roccabox account, just to make sure everything is correct. Any queries outside of 14 days may not be eligible for refund or replacement.
 
My box has been sent back to you!
A lovely lad from Royal Mail will have tried to deliver your box, but not been able to reach you. In this case, he leaves a little red note advising your box is at your local sorting office. You’ve got 18 days after attempted delivery for either collection (don’t forget your ID), or redelivery. After this, it’s sent back to us. We get it, sometimes you lucky lot are away on your holidays, or just busy with life! No worries, just let us know at info@roccabox.co.uk and we can resend it for just a £3.95 charge of redelivery.
 
Can I return my box?
Any problems with your box, please let us know at info@roccabox.co.uk, we’ll try our best to get it sorted for you.
 

Gift Boxes

Can I subscribe for the box as a gift for someone else?
Yeah, course! We offer some fab gift boxes which you can view on the ‘Gifts’ section of our site. These can be given as a one-off gift to someone else, or a lil’ treat for yourself. A subscription gift is also a really cute and thoughtful present that keeps on giving every month! Sign up with your payment deets, but with their address, we’ll post it out to them every month. Drop us an email at info@roccabox.co.uk with their email address, we’ll put them on our mailing list so they know when to expect their box every month.
 
I'm a brand, how do I work with you?
If you fancy a chat about featuring in our box or collaborative marketing opportunities, please drop us an email, we would love to hear from you!
 
I am a blogger/ influencer, how do I work with you?
We’re always interested in hearing from bloggers and influencers! If you’re UK based, and would like to review our box / discuss hosting giveaways or competitions / feature in Q&A’s, please email penny@roccabox.co.uk with a bit about yourself, audience and social media handles. She’ll get back to you if we’re wanting to partner up.
 
If we still haven’t answered your question, please email info@roccabox.co.uk. We try and reply asap, though please allow 4 working days as we’re a small team!